San Tan Valley Area Information

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Customer Update from EPCOR

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As businesses gradually reopen in Arizona, EPCOR and the Johnson Utilities team are currently maintaining the precautions we put in place at the beginning of the COVID-19 pandemic to keep customers and employees safe. We're monitoring conditions daily and will keep you informed of changes. In the meantime, please keep the following points in mind: 

  • The Johnson Utilities customer service office at 968 E. Hunt Highway is still closed at this time. Please pay bills or make other transactions via phone, email or the Johnson Utilities online account portal. Visit www.johnsonutilities.com for more information or call Customer Care at 480-987-9870.
  • Some non-essential services may still be postponed. The Johnson Utilities service staff is available for essential services such as responding to sewer backups and installing water meters at new locations. 
  • A toilet is not a trash can. Please remember not to flush disposal disinfecting wipes, paper towels or anything other than toilet paper – these products may cause clogs that can lead to sewer backups and other problems. 

Working for Your Water Supply

As a result of improvements and new water sources developed over the last year, the Johnson Utilities water system is well positioned heading into the second summer season under EPCOR management.

Meeting customer water demand depends on adequate water supply, effective treatment processes and the right water pressure throughout the distribution system – and we're focused on projects in each area to make sure you have the water you need when you need it throughout 2020. Our approach is to make most of existing resources and strategically invest in new ones as needed.

Water supply. Among the steps we've taken to increase water supplies are bringing two new wells online since this time last year. The Promenade Well #2 is fully operational and capable of producing 2.3 million gallons a day to the system, and Bella Vista Farms Well is online adding up to 2.75 million gallons per day.

Improvements to treatment capacity. As we've reported previously, a third ion exchange (IX) water treatment unit at the Main Yard is close to being ready for full operations. IX technology is the gold standard in the industry. Having a third unit will allow us to retire the temporary reverse osmosis system we put in place last year – also an effective treatment option, but one that produces significant wastewater and so is generally less efficient than IX.

Ensuring good water pressure. Water pressure that's high enough but not so high as to damage pipes is important to well-functioning water systems in homes and businesses. It's also crucial to public safety to ensure water is available when needed.

Low pressure was a problem in some neighborhoods when EPCOR took the helm as Interim Manager of Johnson Utilities – and we've already made many improvements. We continue to work on additional improvements at the Ricke water plant and Bella Vista plant to enhance water pressure consistency in the Magma subdivisions and Copper Basin area going into the high-use summer season. 


Wastewater System

On the wastewater side of the utility, we've logged more than six months with no odor limit exceedances at the Section 11 plant – evidence that the many improvements implemented during the last year to address air quality concerns are working.

Winter is the peak flow season for treated effluent cycling through the wastewater system, and we're pleased with the progress that's been made in managing effluent from the Pecan Plant since this time last year. Recent work at the plant includes rehabbing effluent injection wells, installing an inline booster pump to increase flow to reclaimed water customers, and an effluent pumping operation change. 

Johnson Utilities Rate Case Information 

All customers will receive a copy of the Johnson Utilities rate case Procedural Order in their May bill. This document contains information on ways customers are legally entitled to take part in the public rate case process initiated in February. For more information on these options, please contact the Arizona Corporation Commission Consumer Services Section at 602-542-4251 or 1-800-222-7000, or visit www.azcc.gov. Community Meeting Reminder: 

As soon as it's safe to do so, EPCOR will host a community meeting to provide details and answer questions about the rate case.

Are You Reopening Your Business?

If your property has been closed for several weeks, it's a good idea to flush your water system thoroughly.

  • Open all taps and run for at least 10 minutes.
  • Flush all toilets and urinals.
  • Run all water-using appliances before operating for service.
  • Drain any systems that could have standing water in them - ice machines, outdoor misting systems, etc.
  • If you have an appliance with a filter, replace water filters after flushing.

Questions? Call us at 480-987-9870.
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